How can I find my closest Pets Domain store?
Head to Store Locations and enter your post code or city, it will then bring up your closest store and the contact information.
What payment types are accepted?
We accept secure payment options of Visa, MasterCard, Shop Pay, Google Pay, and Apple Pay.
Is my +Plus Club Membership linked to the online store, and will I accrue any points for shopping online?
+Plus Club Membership discounts are not able to be used online. They are only available in-store.
Can I cancel my order after I've already paid?
You will need to contact our Online Team as soon as possible.*
Phone: 03 6705 7090
Email: online@petsdomain.com.au
*Our Online Team is only available Monday to Friday.
What do I do when I get an error trying to place my order?
If you are receiving the same error when trying to place an order with us, we ask that you contact us on online@petsdomain.com.au.
Please be as descriptive as possible, including the browser type and a screenshot of the error, if possible.
Can I place an order over the phone rather than online?
We cannot take payment over the phone.
If you are having difficulties with placing your order, please contact the Online Team as soon as possible.*
Phone: 03 6705 7090
Email: online@petsdomain.com.au
*Our Online Team is only available Monday to Friday.
What happens when Pets Domain can’t supply one of the items I ordered?
Our primary goal is to fulfil your order as best as possible.
However for whatever reason we cannot supply an item after you have purchased it, we will notify you immediately.
Delivery – Adelaide Metro only
• Customers in the Adelaide Metro area can now receive their online orders delivered to their homes.
• Delivery is only available to eligible areas, you can check if your area is eligible by entering your postcode on the website.
• Delivery options have very special pricing indicated on the website.
• +Plus Club Membership discounts do not apply for delivery orders.
• +Plus Club Membership benefits or discounts are only available in-store.
• If your order is placed before 3pm it will very likely be dispatched the next morning.
• If your order includes items that are not available or delayed in delivery, a member of our team will contact you to discuss the best option.
• Some products cannot be delivered such as frozen goods or live animals.
